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Ask us a question, give us some feedback or give us a ring to talk. We’re available outside normal lobby hours to take your call, Monday through Friday, 7 a.m. to 8 p.m., and Saturday,
7 a.m. to 5 p.m., Central time.
Crystal Lake Bank & Trust Company, N.A. Customer Service | 815-479-5200
Online Banking Customer Service | 800-436-2922
VISA Gift Card Customer Service | 855-887-1836
ATM/Debit Card Services | 800-236-2442
Telebank | 866-721-2461
Treasury Management Support | 847-939-9050
M - F: 7:30 a.m. - 6 p.m. Central time
Borrowers have certain rights under Federal law related to resolving errors and requesting information about their mortgage account. If you would like to request information about your mortgage loan or suspect an error occurred in servicing your mortgage loan account, you must contact us at:
Residential Loan Servicing
PO Box 714
Rosemont, IL 60018
Your request must be in writing and include the name of each borrower, the loan number and a description of the error you believe occurred OR a request for specific information regarding your mortgage loan.